Warranty

A. LIMITED WARRANTY DETAILS.
The "MYTHLOGIC Lifetime Assurance with 4 Year Limited Warranty" covers labor costs for 4 years and defective part replacement(s) for 1 year from date of purchase.  Unless additional parts or labor warranties are purchased, which may extend the terms of warranty to include the replacement of parts for a total of 2 or 3 years.

MYTHLOGIC Computers warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, MYTHLOGIC Computers will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts. (For Mobile Only: During the parts warranty period if the hardware system is defective MYTHLOGIC Computers will cover the costs shipping the item back and returning it to the customer (Continental US Only unless otherwise specified). MYTHLOGIC Computers will not be held responsible for shipping costs after the parts warranty period has expired.) For all other machines: MYTHLOGIC Computers will cover shipping for 30 days after receipt of machine, beyond that period customer will be responsible for all shipping charges. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. 

MYTHLOGIC Computers’ sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at MYTHLOGIC Computers’ sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty. MYTHLOGIC Computers shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties.

EXCEPT AS EXPRESSLY STATED HEREIN, MYTHLOGIC COMPUTERS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY MYTHLOGIC. EXCEPT AS EXPRESSLY STATED HEREIN, MYTHLOGIC COMPUTERS. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

B. TO OBTAIN SERVICE UNDER THIS WARRANTY.
Call the Technical Support Department at 800.735.2515 or 734.274.2266 or you can e-mail us at: support@mythlogic.com. When a message is left either via voicemail or email; make sure to include the best time to call, the phone number, name of person to contact, have your order number and serial number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer.

MYTHLOGIC Computers will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from MYTHLOGIC Computers. MYTHLOGIC Computers will also not be responsible for damages to any components or loss of any data for goods purchased from MYTHLOGIC Computers. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an MYTHLOGIC Computers employee, inadequate or excessive electrical power surges, or other power irregularities. MYTHLOGIC Computers will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by MYTHLOGIC Computers.

MYTHLOGIC Computers will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, MYTHLOGIC Computers will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, MYTHLOGIC Computers will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.

C. UPGRADES. 
MYTHLOGIC Computers gives the customer the freedom to upgrade his or her computer system without voiding their overall warranty. If you would like MYTHLOGIC Computers to upgrade your system for you under the terms of the Phoenix Upgrade plan you may, you will be responsible for shipping costs back and the cost of the upgrade parts, however all upgrades done under this plan are covered under the full warranty terms.  However, if the customer begins to experience issues after a self upgrade the customer must remove the suspected hardware in order to obtain warranty service and support.

D. COSMETIC DAMAGE.
MYTHLOGIC Computers takes as much precaution to ensure that all of our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a through external inspection is done by a senior quality inspector prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a U.S. dime will be taken care of by MYTHLOGIC Computers if reported within the first 30 days of original delivery.

E. DEAD PIXEL POLICY. 
Since MYTHLOGIC Computers does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same warranty terms that MYTHLOGIC Computers has with the manufacturer(s) to the customer. If any of the three conditions are met or exceeded, MYTHLOGIC Computers will replace the unit for the customer:

  1. Over 3 bright dots or 6 black dots or 8 mixed bright and block dots in total.
  2. 2 adjacent bright dots or 2 adjacent black dots.
  3. 3 bright and/or black dots within an area radius of 7.5mm

F. 30 DAY RETURN WINDOW FOR REPLACEMENT HARDWARE.
If MYTHLOGIC Computers does not receive replacement hardware back within 30 days from the date of delivery of the replacement hardware to the customer, MYTHLOGIC Computers reserves the right to charge the customer for the value of the hardware, and/or, VOID the customers warranty and technical support services.

G. DISCLAIMER
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). MYTHLOGIC CORPORATION’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. MYTHLOGIC CORPORATION DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS UNAVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE RESULTING FROM WARRANTY REPAIR

NOTICE: MYTHLOGIC WILL NOT BE RESPONSIBLE FOR ANY DATA LOSS ASSOCIATED WITH ANY WARRANTY SERVICE.