Frequently Asked Questions

- How is MYTHLOGIC different from other custom computer companies?
- When will I receive my MYTHLOGIC Custom Performance Computer?
- Why does it take so long to take delivery?
- How do I check the status of my MYTHLOGIC order?
- What kind of Warranty does MYTHLOGIC offer?
- Does MYTHLOGIC sell internationally?
- What forms of payment does MYTHLOGIC accept?
- Does MYTHLOGIC offer a Guarantee of any kind?

 

How is MYTHLOGIC different from other custom computer companies?
In short ...MYTHLOGIC provides the best custom performance computer experience with the highest of quality standard features and warranty related services in the industry. We did not invent the custom performance computer concept but we are revolutionizing it.


When will I receive my MYTHLOGIC Custom Performance Computer?
Currently, our turn around time averages 15 - 17 business days (Monday - Friday, US Holidays excluded) from payment processing to ship date. This lead time could be extended during periods of high orders (Holidays, Back to School).


Why does it take so long to take delivery?
Every aspect of building a MYTHLOGIC Custom Performance Computer focuses on quality and detail. Each component used is pre-tested and carefully placed into your MYTHLOGIC computer by professional technicians (no assembly lines). After this labor of love, your computer is subjected to it's "Rite of Passage"; three days of testing, retesting and benchmarking in order to guarantee that your MYTHLOGIC computer will outperform your expectations. By not pre-building computers, we are able to offer the latest components and a truly custom experience.


How do I check the status of my MYTHLOGIC order?
Throughout the assembly process we will update the status in the Online Support Center, or click on the Order Status link in the top right hand corner.


What kind of Warranty does MYTHLOGIC offer?
We offer what we like to refer to as MYTHLOGIC Assurance. Our warranty goes above and beyond any other computer manufacturer in the world. MYTHLOGIC Assurance includes a standard 1 year limited Parts and Labor Sentinel Warranty, and the Lifetime Phoenix Upgrade Plan (allows you to upgrade your system at any time, certain components are excluded).


Does MYTHLOGIC sell internationally?
Yes We do! For mobile purchases only at this time. Please contact MYTHLOGIC via email at sales@mythlogic.com to inquire further. We typically ship via DHL fully insured and signature required.


What forms of payment does MYTHLOGIC accept?
MYTHLOGIC accepts VISA, Master Card, Discover, Paypal, Money Order, Certified Check, Personal Check , ACH and Wire transfer. (all "cash" payments receive a 3% discount at checkout) For your privacy and protection, the provided shipping address must match the billing address for the credit card you are using unless you fill out a verification form after your order. This address will be confirmed during the authorization process. If you wish to have an order shipped to an address other than your billing address, you must fill out a verification form. MYTHLOGIC will not process your order without authorization from the credit card company and/or completion of the verification form. To help ensure protection against fraud, MYTHLOGIC will require the numerical CID/CCV from the back side of your card. (Verification form will be sent via email after the sale)


Does MYTHLOGIC offer a Guarantee of any kind?
Yes. A 30 Day Money Back Guarantee. If you are not absolutely satisfied with your MYTHLOGIC System - for any reason - you may return the system to MYTHLOGIC within thirty days (30) from your date of delivery, for a full refund minus the cost of shipping, any software you have registered and a 20% restocking fee. You are responsible for the costs of shipping the system back to MYTHLOGIC fully insured. You must contact MYTHLOGIC to obtain a RMA Number. You must reference your RMA on all packages and return the system in original packaging complete with all documentation, accessories and peripherals (if applicable).The processing time of any refund may require up to 8 weeks.